Code of Conduct for Westinghouse Essay Example | Topics and Well Written Essays - 500 words

Code of Conduct for Westinghouse - Essay Example y’s competitive business environment, the need to have a definitive organizational culture that customers and other stakeholders are familiar with is very important. The importance of such an act is in the fact that it makes customers and stakeholders more comfortable in transacting business with the organization because once they are in the premises and into business with the organization, they know what to expect. An organizational culture that revolves around a regulated code of conduct also has the potential of ensuring that the culture that is built is one that is built on the principles and core values of trust, respect for stakeholder, honesty and commitment towards duties. The resulting factor therefore being increased productivity. In the specifics, the kind of code of conduct that will be most ideal for Westinghouse ought to be one, that puts the customer first. To this effect, staff and all employees have to come to the realization that the customer is the single most important entity of the company. This is of course an assertion that needs not be explained further or needs to be compromised because it is the collective transactions that customers make with the company that ensures the existence and growth of the company (Westinghouse, 2012). To this end, the customer relations status of the company needs to be strengthened at all levels of the organizational hierarchy. As long as it is the customer the employee is having an interaction with, there will be the need to ensure that there is a very high level of courtesy and respect. As much as possible, the customer should be right in all instances. The customer needs to be given the first attention. This means that instead of receiving a private call for ins tance, the employee needs to for go that and attend to the customer who is in the queue. Again, under no circumstance must the customer feel that his or her precious time is being wasted at the premises of the company. To achieve, the code of